Thank you for choosing RaerBeauty! We are always committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we will be happy to help you. Please read the return policy below carefully to ensure that your return process goes smoothly.

🔄 Return conditions
We provide a 30-day return guarantee. If you are not satisfied with the product within 30 days of receiving it, you can apply for a return. The return must meet the following conditions:

The product must be unused, unopened and in its original packaging, including all attached tags and accessories.
Beauty/skin care products: If there are signs of damage, opening or use, they will not be returned.
Returned products must meet the return requirements and require a valid proof of purchase (such as order number, invoice or receipt).
💸 Return process
Contact customer support: Please contact our customer service team via email support@raerbeauty.site and provide your order number and reason for return.
Request a return: Our customer service team will provide you with detailed return instructions and return address.
Returning goods: You need to mail the returned goods to the return address we provide. Please ensure that the goods are intact and properly packaged to prevent damage during transportation.
Refund processing: Once we receive the returned goods and confirm that they are eligible for return, we will process the refund within 7-14 business days. The refund will be refunded to the original payment method.
📦 Return fee
Quality problem or wrong goods: If the return is due to product quality problems or wrong goods, we will bear the return shipping costs.
Non-quality problems: If the return is due to personal reasons (such as dislike or change of mind), the return shipping costs are borne by the customer.
🚫 Non-returnable goods
The following products are not eligible for return or refund:

Used or opened beauty and skin care products.
Goods returned for personal reasons.
Expired goods or damaged goods (unless it is a quality problem).
Limited or special items.
💳 Refund policy
All eligible return items will be refunded after receiving the return.
Refunds will be processed within 7-14 business days and refunded to your original payment method. The specific refund time may vary depending on the payment method.
We are not responsible for third-party payment platforms (such as PayPal) or bank processing time.
📞 Contact Us
If you have any questions about returns or need further assistance, please feel free to contact our customer service team:

Email: support@raerbeauty.site
Phone: +1805-546-3183
RaerBeauty thanks you for your understanding and support! We are committed to providing you with a quality shopping experience. Please feel free to contact us for any questions and we will serve you wholeheartedly.