Welcome to RaerBeauty’s FAQ page! We have collected some frequently asked questions from customers to help you find answers faster.

📦 Orders & Shipping

  1. How do I track my order?

Once your order is shipped, you will receive an email with a tracking number. You can check the latest shipping status through our Order Tracking page.

  1. Do you provide international shipping?

Yes, we do. The specific delivery time and cost depend on your destination.

  1. How long does it take to process the order?

All orders will be processed and shipped within 1-3 business days.
💳 Payment & Refunds

  1. What payment methods can I use?

We accept multiple payment methods such as credit cards, PayPal, Apple Pay, etc. All available options will be displayed at checkout.

  1. How do I request a refund?

Please visit our Return Policy page to view the refund process. Eligible refunds will be refunded to the original payment method within 7-14 business days.
🛡️ Products & Safety

  1. Are RaerBeauty products suitable for sensitive skin?

Our products are rigorously tested and suitable for all skin types, including sensitive skin. If you have any concerns, please consult a dermatologist before use.

  1. Are your products tested on animals?

No, RaerBeauty always adheres to zero animal testing and is committed to sustainable and ethical production standards.
🔄 Returns & Exchanges

  1. How do I return or exchange products?

If you need to return or exchange products, please refer to our Return Policy page for detailed steps and conditions.

  1. Who will pay for the return shipping?

If it is a product quality issue or the wrong product was sent, we will cover the return shipping cost. For other reasons, the shipping cost is borne by the customer.
📲 Account & Privacy

  1. I forgot my account password, how can I reset it?

Click the “Forgot Password” link on the login page and follow the prompts to reset it.

  1. How do you protect my personal information?

We strictly adhere to data protection policies to ensure the security of your personal information. For more information, please refer to our Privacy Policy page